You have 3 days to decide.

Our return window is 3 days from the date you receive your order. If 3 days have passed since delivery, we unfortunately can't offer a refund or exchange.

Why so short? We're a small team and most of our pieces are made in limited runs. Keeping a tight window helps us keep prices fair and stock fresh for everyone.

Eligibility, simply.

To qualify for a return, your item needs to meet a few simple conditions:

• The item must be unused and in the same condition you received it
• It must be returned in its original packaging, with all tags and accessories intact
• The return must be raised within 3 days of delivery
• The item must be a regular-priced item — sale items aren't eligible for refund

Some things we sadly can't take back:

• Items purchased on sale or with a discount code
• Items that have been used, washed, or altered
• Items returned after the 3-day window has closed

Two ways to return.

We'll give you two options when you raise a return — pick whichever works best for you.

Money back, simply.

Here's exactly how the refund flow goes — start to finish:

1. We receive your return You'll get an email from us the moment your returned package reaches our warehouse.
2. We inspect the item Our team checks the condition. If everything looks good, we approve the refund and let you know by email.
3. Refund begins after approval Within 5 working days of approval, the money goes back to your original payment method. The 5-day clock starts after we receive and inspect the returned product — not from the day you raised the request.

If something arrives broken.

We replace items only if they arrive defective or damaged. If that happens — first, we're really sorry. Drop us an email at support@heyshoppers.in with a photo of the issue and your order ID, and we'll sort it.

Replacement requests must be raised within 3 days of delivery, same as the return window. Replacements are only for the same item — we can't swap for a different product or size.